Hotel Shikinoyakata Hakone Ashinoko

We stayed here for our honeymoon, and it was truly unforgettable. The staff is absolutely amazing—so warm, attentive, and thoughtful in every interaction. Our room was luxurious and beautifully designed, with every detail adding to the relaxing atmosphere. The entire property is quiet, peaceful, and feels like a hidden escape in Hakone.... the private onsens in your room are a HUGE PLUS!!! They also provide breakfast and dinner... which is so fancy and elaborate. Every night is coursed meal with great quality fish and meats. We couldn’t have asked for a more perfect stay. Highly recommend to anyone looking for a serene, romantic getaway. We will be coming back here!!

everything was amazing

In a beautiful location with a great view of Lake Ashinoko below. Delicious French cuisine ( but set times for dinner and breakfast)All the staff was very friendly and helpful, but especially Misaki, the front desk receptionist . She speaks excellent English, and went above and beyond to make us feel welcome there.

It’s a little bit of a climb to walk there from the bus stop, especially with luggage, so one has to be physically fit Otherwise better to take a taxi. But in the off season taxi service is not always easy to get.

The hotel was fantastic. Every staff member was very attentive and the food by Chef Sinozaki Yusuke was absolutely amazing. The private Onsen on the balcony was very relaxing and had an amazing view of the lake and the mountains. The hotel is a short walking distance from the bus station so you can get around fairly easy.

The customer service was excellent. The staff tried extremely hard to speak with me in English. The in-room and spa facilities were exceptional. A lot of attention went towards the French dinner. Very thankful for the hotel car pick up at Odawara!

Understanding the public transportation schedule would have been helpful - but not a showstopper.

The location, and view spectacular from my room. The open air hot spring bath from my room was perfect I truly enjoyed, My stay was amazing a this hotel I wish would have more days to enjoy it more. Onsen at the hotel was amazing 3 different temperatures pools with exceptional view and sauna. Best skin and hair care products at the onsen and my room were exceptional. Breakfast and Dinner was really good French/Japanese fusion. Thanks to the staff for providing a warm welcome and taking care of us during our stay. Staff, services, and amenities are exceptional!!

The room design and architecture, the private onsen overlooking Lake Ashi, the food, the staff

Loved everything.

Room size and private onsen

Food left much to be desired- both dinner and breakfast

Beautiful location, fabulous food, clean and a very lovely staff.

this hotel is great if you want genuine Japanese experience, the staff is lovely and helpful and facility immaculate.

trransportation can be challenging plan on a car service or renting a car, there is bus stop nearby.

We could see the Ashino Lake through the window. It was beautiful.

No taxi when we needed, far from the main district with shops and restaurants.

Wonderful location. Clean and new facilities. Great food and excellent staff service .

Amazing view with new and clean facilities. Food was excellent. Super friendly staff who went extra miles to meet our needs, deeply impressed!

Room , staff , service are very good.

Dinner and breakfast is too less and no a la carte menu to order when you aren’t full.

Wow what a nice hotel, perched above the lake in Hakone. Best way to get here is by taxi -- it's a steep climb. Each room has an individual private wooden tub on the porch, overlooking the beautiful valley and lake below. The English-speaking staff sought us out and were extremely solicitous. We got the half-board, and dinner (in formal pajamas) was sumptuous. Breakfast was also excellent.

View of lake was spectacular especially from private spa tub. Service was impeccable--at every turn even though there were a few gaps in language skills everyone tried really hard to make sure our questions were answered. One of the staff Maseki spoke good English and was very helpful.

This location, at first blush seems far away from anywhere one might want to go. This is really not true once one understands the bus system. I would have like to have bus line information routes, times and what is needed to prepare ahead of time in terms of coins.

Burnt,Very bad

Burnt , bitter food and smelly food. Very bad.

The rooms are clean and good advice staff.

Was disappointed with food. Burnt smelly food, very bitter taste and undercooked. The staff said that if you want cooked food. It must be burnt like this.

Beautiful view and personal balcony onsen

Breakfast always a delight with a spectacular view

Nothing could have been better in my opinion

Overall it is excellent

No gym